Adiz Tech
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12-Month Warranty

Every device is backed by our comprehensive warranty

What's Covered

Your 12-month warranty includes protection against the following

memory

Hardware Defects

Motherboard, RAM, storage, and all internal component failures

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Battery Failure

Battery degradation beyond 50% of original capacity during warranty

desktop_windows

Display Issues

Dead pixels, backlight failures, screen flickering, and display artifacts

keyboard

Keyboard / Trackpad

Unresponsive keys, trackpad gestures, and keyboard backlight issues

What's NOT Covered

The following are outside the scope of our warranty

water_drop

Physical / Liquid Damage

Dents, cracks, water damage, or any externally caused damage

build

Unauthorized Repairs

Damage caused by third-party repair attempts or modifications

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Normal Wear & Tear

Cosmetic scratches, worn keycaps, and expected usage degradation

code

Software Issues

Operating system errors, driver conflicts, and malware damage

How to Claim

A simple 3-step process to get your device repaired or replaced

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Step 1

Contact Support

Reach out via WhatsApp or email with your order number and describe the issue

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Step 2

Ship or Drop Off

Send the device to us or bring it to our Ajman Free Zone C1 Building, UAE for assessment

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Step 3

Repair or Replace

We'll repair your device or provide a replacement at no extra cost

Warranty Tiers

Choose the coverage level that works for you

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Standard
12 months
  • check_circle Included with every purchase
  • check_circle Full hardware defect coverage
  • check_circle Battery degradation protection
  • check_circle Free repair or replacement
POPULAR
shield
Extended
18 months
+15% of device price
  • check_circle Everything in Standard
  • check_circle +6 extra months of coverage
  • check_circle Priority support queue
  • check_circle Extended battery protection

Warranty FAQ

Common questions about our warranty policy

How long is the warranty? expand_more
Every device comes with a standard 12-month warranty. You can upgrade to an 18-month extended warranty for an additional 15% of the device price at the time of purchase.
What's covered under warranty? expand_more
All hardware defects including motherboard, RAM, storage, display issues, keyboard/trackpad faults, and battery degradation beyond 50% are fully covered. Physical damage, liquid damage, and unauthorized repairs are not covered.
How do I file a warranty claim? expand_more
Simply contact our support team via WhatsApp at +971 56 441 2478 or email info@adiztech.ae with your order number and a description of the issue. We'll guide you through the process and arrange shipping or drop-off.
How long does repair take? expand_more
Most repairs are completed within 3-5 business days. If a replacement is needed, we'll ship it within 24 hours of the assessment. You'll receive WhatsApp updates throughout the process.
Can I get a refund instead? expand_more
Within the first 7 days, you're eligible for a full refund or exchange. After 7 days, we'll repair or replace the device. Refund requests after 7 days are evaluated on a case-by-case basis.
What if my model is discontinued? expand_more
If your exact model is no longer available, we'll offer a comparable or upgraded replacement at no additional cost. We'll work with you to find the best match for your needs.
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Have a Warranty Question?

Our support team is here to help. Reach out anytime and we'll respond within a few hours.

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